Frequently Asked Questions
How soon will my order go out?
If ordered before 3:30 PM EST, it will go out the same day.
How do you ship my order?
All orders are shipped UPS Ground unless otherwise requested by the customer.
Do you accept credit cards?
Yes, Visa, MasterCard, American Express and Discover.
How do I establish a line of credit?
First time buyers have an automatic line of credit up to $300.00. If you order more than that on your first order, we request payment by credit card or shipped C.O.D. Once your first order bill is paid, you have an open line of credit at the discretion of The Ortho Remedy, Inc., unless and until you don’t pay your bill!
What is RTC?
RTC (Rehabilitation Technical Components Corp.) is a wholly owned subsidiary of The Ortho Remedy, Inc. which was acquired in 2000. The product line of that company still continues to be sold under that name but is stored and sold out of the same location as The Ortho Remedy, Inc.
Can I pick up my material if I’m close by?
Absolutely. We are open M – Th, 8:00 AM to 4:30 PM; F, 8:00 AM to 12:00 PM. We close for lunch from 12:00 PM to 1:00 PM, M – Th.
Do you discount prices for volume purchases?
Yes, for all products except Medex.
- 25 – 49 units – 15%
- 50 – 74 units – 20%
- 75 – 99 units – 25%
- 100 units and above – 30%
Can I fax an order?
Yes, our fax number is 201-943-9055.
Do you or can you bill a third party?
Yes, just provide with all the information at the time you place your order.
Are the products returnable?
Most products are, unless otherwise indicated. Please call us toll free at 800-662-7993 for a return authorization number before returning any merchandise. We do charge a 15% restocking fee for any non-defective merchandise that was shipped as ordered. Merchandise returned more than 90 days after date of invoice will not be accepted for credit.
Do you take online orders?
Yes we do. Just go to the item you want; click the "add to cart" button and you're there! Put in the quantity that you want and either checkout, or continue shopping! It's that simple.